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 COMPANY BACKGROUND
Pacific Hotel Management, LLC. is a privately-owned company that specializes in the development and management of high quality hotels using a variety of franchise brands. The corporate office is located in San Mateo at the following address: PACIFIC HOTEL MANAGEMENT, LLC. 400 S. El Camino Real, Suite 200 San Mateo, CA 94402 TEL 650.347.8260 FAX 650.347.8261 Pacific Hotel Management, LLC (PHM) manages all of the hotels owned by affiliates of Clement Chen & Associates, combining a focused corporate administrative staff with a "hands on" management philosophy to operate profitable, well-maintained hotels. PHM’s professional management team has exceptional depth of experience in operating and marketing hotels from mid-market brands such as Courtyard by Marriott and Holiday Inn, to extended-stay brands such as Residence Inn by Marriott and Homewood Suites by Hilton, to upscale brands such as Westin and Sheraton. Pacific Hotel Management, LLC currently manages the following properties, all of which are in California:
Pacific Hotel Management, LLC is committed to maximizing the long-term value of the hotels that it manages. The company’s goal, as stated in the Company Vision, is "To operate great hotels that are a source of pride and profit. We will measure our success by Guest Satisfaction." All hotel employees—from hourly associates to the General Manager—participate in bonus plans based on Guest Satisfaction Survey scores. Guest Satisfaction scores are the largest component of the bonus plans for management staff (40% of each manager’s potential bonus). Management staff can also earn bonuses based on Associate Opinion Survey scores (30% of potential) and House Profit achievement (30% of potential). While many hotel companies have cut bonuses in response to the business downturn following September 11th, PHM has maintained its management and hourly employee bonus plans to prove its commitment to Guest Satisfaction, Associate Opinion and House Profit. Pacific Hotel Management, LLC provides extensive training to its managers and associates. In addition to training provided by hotel franchisers, PHM sponsors service training by Signature, English as a Second Language and Spanish for English Speakers, human resource training and customizable training programs for supervisors and managers. PHM uses the Talent Plus Quality Selection Process, an interview and assessment tool to select the best and most talented individuals during the hiring process. Talent Plus is used by many hotel and non-hotel companies; the Ritz-Carlton Hotel Company has used Talent Plus for many years. DEVELOPMENT INFORMATION
Clement Chen & Associates (CCA) is a privately held real estate development company specializing in hotels. CCA is a division of Pacific Hotel Management, LLC. Clement Chen & Associates was founded in 1964 as an architectural firm by the late Clement Chen, Jr., and it focused on hotel design in the early 1970’s when it designed the 566 room Holiday Inn, Financial District in San Francisco, the 600 room Holiday Inn, Golden Mile in Hong Kong and a 500 room Holiday Inn in Singapore. CCA moved into hotel development in 1973 when Clement Chen, Jr. developed the 280 room Holiday Inn in Palo Alto, CA (now the Sheraton Palo Alto). Clement Chen, III, the son of Clement Chen, Jr., joined CCA full-time in 1979 and became head of the company upon Clement Chen, Jr.’s death in 1988. Clement Chen & Associate’s team of professional managers has experience in all major phases of hotel development and management, including market and feasibility analysis, acquisition, entitlement, financing, design, permitting, construction, leasing, management, renovation, repositioning, reflagging and disposition. While specializing in hotel properties, CCA/PHM also has extensive experience developing, owning and managing office, industrial and residential real estate. CCA/PHM brings an owner’s perspective to bear on all of its projects, as the majority of its projects are owned by affiliated entities. Recent CCA/PHM projects include:
CCA/PHM has close working relationships with outstanding architects, interior designers and other consultants. Depending on the scope and location of the project CCA/PHM handles purchasing and project management in-house or through superior third-party specialty firms. In all events CCA/PHM efficiently and economically manages and directs the design, buy-out and project management of projects of all sizes, from minor renovations and refurbishments to ground-up construction of four-star hotels. |
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The Westin Palo Alto
Sheraton Palo Alto Hotel Sheraton Pasadena Hotel Four Points by Sheraton Emeryville InterContinental The Clement Monterey Hotel HOTEL DEVELOPMENT |
400 S. El Camino Real, Suite 200
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Holiday Inn Laguna Hills Residence Inn by Marriott, Milpitas Courtyard by Marriott Richmond/Berkeley Homewood Suites by Hilton, Newark/Fremont HOTEL MANAGEMENT |
